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Leaders need to change from commanders to communicators

Posted by:-

Katz Kiely

Founder and CEO 

Kiely & Co

Skype:  katzkiely

Twitter: @katzy

It’s true many (most) C suiters are alpha types. They have spilled blood sweat and tears to scramble to the top. The idea of leader in the old world was all about being the best, the expert i.e. knowing better than anyone else in the organisation. Shifting to models based on crowdsourced knowledge and co - creation is hard and for some (of the less flexible) impossible.

They, like everyone else find it hard to let go of deeply embedded behaviours and attitudes …but they can be persuaded to try new more collaborative ways of working if they understand the commercial benefits- and by showing the positive effect of ring fenced networked experiments they can over time start to adopt new behaviours more appropriate to the networked organisation. 

Digital Transformation projects are never successful unless they have the full buy in (not just lip service) of senior leadership. Leaders have to display the behaviours and attitudes they expect their organisations to adopt.  The shift is from leader as Commander (which perfectly suited to mechanistic view of the organisation) to Communicator (who works with her teams to set the vision and inspires people to travel with her towards that goal) Collaborator or/ and Co- creator (who harnesses the full power of a connected, empowered workforce.) 

Networked organisations who understand the power of co-creation are the most valuable and profitable. Boards are already realising that new style (digital) leaders drive success - so C- suiters will have to adapt to survive

Are music festivals and doofs - a social experiment - solving the need for jobs? A precursor to the new kibbutz?

My daughters (22 and 25) love going to music festivals, (what they call "doofs" ) 

Are these festivals / communities , a social experiment that will be a base for a "new way" of connecting / adding value / living - creating for their community , a sense of self worth / finding ways to spend your day in a positive motivating way. Is this a better way than the "establishment - 9-5 work week - (for most) doing a job to survive, so they can feed and educate their family, and take 4 weeks a year annual leave - ( they say that job stands for "just over the breadline").

Is this a precursor to the revival of the "kibbutz" ?

Bellow, Katz Kiely talks about a potential new way of a connected community - finding meaning by taking out "the establishment" . 

From katz kiely

Katz Kiely

Founder and CEO 

Kiely & Co

Skype:  katzkiely

Twitter: @katzy

I was lucky enough to be invited by the founders a couple of years ago. I may not have accepted (“I’ve got work to do”) but Dan Ariely explained that I, with my passion for organisational transformation and behaviour change, should experience it.   

I now see Burning Man as a social experiment, exploring what happens when money and brands are taken out of the equation and volunteerism, creativity, collaboration and empowerment are put centre stage.

Participants come from all sorts of sectors: arts, media, finance - you name it. While there are elements of “pagan” festival, many of the activities are less widely understood. 

Contrary to the popular conception, I see the playa as a prototyping engine: with a wide variety of workshops, innovation camps, conferences, unconferences. The level of conversation and debate at Burning Man are, from my experience, exceptional. 

A couple of take aways to share a couple of experiences relevant to this discussion:

I had to visit the onsite hospital last year. The hospital, like everything else on the playa, is managed and manned by volunteers: professional nurses and doctors. I asked why they had given up their precious holiday time to volunteer. Each and every one said the same thing. At Burning Man the paperwork is taken out of the equation. They get to do what they signed up for : help people get better.  The service was impressive, and efficient, but human. The relationship between professional and patient is very different than in your typical hospital. The patients are genuinely grateful. The endless bureaucracy and paperwork is taken out of the equation. Most said they come back to volunteer year after year.

Impressed, and Infected by the volunteer spirit, I did a morning shift at the coffee centre the next morning. I brewed coffee for 4 hours. We served thousands of people. It could not have been a more menial job - but is one of my favourite memories of Burning Man. Why? Because of the work environment. We were working  together to support a connected community. Our efforts were respected and celebrated by those we served. Our playfulness did not get in the way of our work, but made the team more empowered and efficient. Empowerment leads to productivity.

In some ways the playa may have been an appropriate platform for Tuesdays meeting. Maybe next year :) 

Katz Kiely

Digital Strategist & Transformation Agent

Twitter: @katzy

How Institutions can change into an Innovation Entity

John Hagel - on how institutions can  change and disrupt themselves into an innovation institution

Jordan - You're absolutely right - the transition is going to be the challenge.  I suspect the bulk of the transition will come from new entrants who pioneer and innovate around the scalable learning model and use this as a basis for unseating the incumbents who hold on to the scalable efficiency model.  This will likely lead to a painful and tumultuous transition with great potential for backlash as incumbents mobilize to use regulation and other weapons to try to block the new entrants from undermining their position. 

On the other hand, as an optimist, I believe it is possible for existing institutions to transform themselves, but not through the classic top down, "big bang" approach to transformation that has proven to have a very high failure rate.  Instead, I have been a proponent of a different approach to large scale organizational change that I call "scaling edges" - http://www2.deloitte.com/us/en/pages/center-for-the-edge/articles/scaling-edges-methodology-to-create-growth.html  A few of our existing institutions will be able to navigate through the changes using this approach.

Thanks for the heads up on Dans ted Talk

Just checking you have seen Dan's TED talk what really motivates us at work 

Here's as TED overview if you haven't  got time:  http://ideas.ted.com/what-motivates-us-at-work-7-fascinating-studies-that-give-insights/

Social Media disrupting the Established Economy

David Nordfors sites an example of radical innovation disrupting the economy:-

The media - mainstream- is becoming irrelevant in the social media communication Eco system. More people listen to the small movements than we might be aware of. People are looking for and finding new ways to relate to their environment through all the new channels available .

This blogging/ messaging/ visualizing ,new Eco system will not change legacy institutions,but will help build other options. If you examine education and the

New available materials in many formats,you have an opening for creative self actualization and enhancement. Innovative self education is already happening for millions. Mooc and Khan are just the beginning.
David

Innovation and economics - radical innovation needs radical change

A question by Curt Carlson 

 I can’t imagine that a society where 85% of the people don’t work would be a good thing.  Work is at the heart of being human — ones identity and self worth depend on it.   It seems unstable and likely to collapse from terrible policies that the 85% would impose on the 15%.  How do you think about that?

Response by Jordan Greenhall 

The key to creating an effective innovative economy is to get legacy systems and legacy habits out of the way while making people feel secure that their needs will still be met!

This can be done only with effective communication, connecting and collaboration! 

Changing the mindset and creating an innovative economy starts with education - and changing the way our education system links in with our economic institutions. 

These linkages make it nearly impossible to radically innovate in jobs without also radically innovating in education.   

Human beings don't need work.   They need more fundamental things like agency,  creativity,  community,  a sense of material safety,  etc.   Mileage will vary,  but my go to here is Max Neef on human needs.   

As it turns out, our civilization model has pushed a great number of these needs into "work".   Increasingly so over the past four centuries.   Indeed,  a big cause of the modern ennui is the fact that work is a poor satisfier for many of the needs that are being piled upon it.   Even really creative work,  but particularly the kind of stuff that usually goes under the heading "work". 

Now,  clearly,  we can not simply delete work.   85% of the population "just sitting around"  is a disaster.   What we must do is innovate entirely new satisfiers.   Optimally satisfiers that meet human needs much more effectively than our legacy approaches and do so much more efficiently.   Neef calls the best of these "synergistic satisfiers".   

Obviously a challenge for the ages,  but my sense is that we are very well positioned to meet it.   To me,  the hard part is doing it in the face of and in the midst of the broad institutional dysfunction that is characteristic of the current environment.   

For example,  take education.   When nearly every child,  teacher and parent is fully tapped day in and day out by the legacy system,  there isn't a lot of room for innovation.   Let alone radical innovation.   

But, if by some circumstance,  the entire educational system shut down all at once and,  as a consequence,  got out of the way; we would develop a dozen new models that are at least as effective in months.   And in a year we'd be well on our way to a set of satisfiers that are 10x more effective.   

In general,  a move like this is unwise.   New is usually a dangerous choice.   But as i believe that a decomposition of the legacy system is coming one way or another..... To create a radicL innovative economy one needs radical innovative ideas and action! 

Response by David Michaelis

We need to redefine WORK and its meaning. The writing of Hanna Arendt in the Human Condition might be relevant to this challenge. 

Arendt theorizes that the "human condition" is tri-partite, that is, composed of three dimensions: labor, work, and action.  To reduce the human condition to labor (as Marx did) and/or to work (as capitalism does), she argues, is to deny the fundamentally significant work that human beings can engage in, namely, action.  Understanding this, she believes, makes it possible to understand better how this allows political and economic systems to enslave human beings. 

 best

david