Nexttech

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Creating Generational Legacies

Friday, August 26, 2016

Address to the AFR National Innovation Summit by the Honorable Greg hunt / minister of Innovation in Australia

Introduction

Thank you Joanne [Joanne Gray, Editor, BOSS, AFR] for that introduction.

Michael Stutchbury, Editor-in-Chief, The Australian Financial Review; my fellow keynote speakers; distinguished guests; ladies and gentlemen.

It’s my great pleasure to address the inaugural AFR Innovation Summit.

Let me start with a simple proposition – innovation is about both old and new businesses.

That’s why my first visit to a major firm in my new role was to a 100-year old firm – Dulux.

Dulux is no aging centenarian. It has a thriving research and development centre in Melbourne with over 60 scientists.

This is a firm that has invested in research which has led to more durable paints. And in the process, has created more manufacturing jobs, more construction jobs with a $165 million manufacturing plant in Melbourne. Dulux has tripled its share price in the last six years.

Similarly, on my way here this morning I visited Tyro – a relatively new fintech firm employing 300 people, that operates Australia’s first and only cloud based EFTPOS banking system for small and medium businesses as well as health claim rebate services.

This means that SMEs now have greater choice of EFTPOS banking products, giving flexibility and reducing costs. New jobs for real innovation.

This speech then is deliberately about innovation in both old and new businesses. It is the third in a series of keynote addresses setting out my portfolio priorities since taking on the Industry, Innovation and Science portfolio.

The first was on science, delivered last week in Canberra to the National Research and Innovation Alliance, a group of 16 science and research national peak bodies.

Yesterday in Port Pirie, I delivered the second, focusing on industry and the need for a new wave of microeconomic reform.

Today, I’m rounding off that series with a discussion of the Government’s innovation plan and my vision for industry, innovation and science working side by side to drive our economic future, but it is based on real world business needs and examples.

Today, I want to lay out our plans not just to complete the first wave of the National Innovation and Science Agenda, but also to pursue a second wave based on investment attraction and a third wave built around business simplification and our 2030 science and innovation plan.

For myself and the Prime Minister, innovation is a serious, long-term plan to secure Australia’s future economic prosperity.

Australia is now in its 26th year of uninterrupted economic growth against a background of major structural reforms and global shocks.

Despite this growth, our productivity performance has been lagging for almost a decade. Innovation is, however, a major driving force for productivity growth and that is why we must be resolute in our commitment to it.

Innovation and the Portfolio

This brings me to the Innovation portfolio.

In essence the Industry, Innovation and Science portfolio is about job security and job creation.

By that I mean industry is about the jobs of today, innovation is about the jobs of tomorrow and science is about the jobs of the future.

Innovation therefore matters to the mechanic in Melbourne, the coffee roaster in Sydney and the mining services firm in Central Queensland.

Innovation matters because 45 per cent of our firms are involved in it.

Innovation matters because it drives 60 per cent of our national productivity.

Innovation matters because it gives us better medicines and safer cars.

Innovation is therefore about new or improved goods or services, new processes or new business models.

That is, it’s all about turning ideas into commercial opportunities – to create jobs and better the quality of our lives.

1.         Past: what have we already achieved?

In setting out our innovation model let me look to the past, the present and the future.

Our inventiveness as a nation, our entrepreneurial spirit, and our inquiring minds and scientific capability stand us in good stead.

We have a history of being well hooked into waves of global innovation.

1.1       Global innovators

Our great innovators of the past have included our scientists, doctors and inventors.

Our world has been transformed by the work of Alexander Fleming and Sir Howard Florey whose complementary work gave penicillin to hundreds of millions. They literally changed our lives.

Edison’s light bulb, Bell’s telephone, the Wright brothers’ Kitty Hawk all shaped our modern world.

We have gone from the iron age to the steam age, to the electronic age and now to the biomedical age.

Innovation has driven our world forward and will continue to do so.

1.2       Australian innovators

Here in Australia, we have great examples of innovators. CSL is one example of a large and brilliant Australian innovator.

When the Australian Government established CSL in 1916, few would have imagined it would grow to become a global biotherapeutics leader.

A century on with major facilities in Australia, Germany, Switzerland, the UK and US, it delivers innovative therapies such as plasma products and vaccines to patients around the world.

Since its incorporation in 1991, and listing on the ASX in 1994, CSL has grown to a $53 billion market capitalisation.

CSL understands the value of R&D, with its R&D investments in 2014–15 totalling $463 million and driving its growth.

At the smaller end, let me talk about Spinifex.

Spinifex was established as a startup in 2005 and was based exclusively in Australia until 2014.

It specialises in new approaches to treating pain that could benefit untreatable chronic neuropathic pain.

Following its innovation success, Novartis acquired the company for $200 million upfront, and potentially $500 million in milestone payments.

2.         Present: what does it mean today?

These part successes lead us to our current policy and its application to both new and existing businesses.

2.1       Current policy

In 2016–17, we are on track to provide $10.1 billion to support research and experimental development. This is an increase of 3.55 per cent on the Budget Estimate of $9.7 billion in 2015–16.

Over the last ten years Australian Government support for R&D has increased by 52 per cent —from over $6.6 billion to $10.1 billion.

As part of this, the National Innovation and Science Agenda contains measures worth more than $1.1 billion.

Implementing the measures in the agenda is one of my top priorities.

NISA is built around four principles: building our science culture and capital, strengthening collaboration, encouraging science and innovation talent, and Government leading as an exemplar.

2.2       Existing businesses

Let me turn to how we apply this to existing businesses.

Innovation is not just about tech startups or IT; it’s also about established businesses doing things better to stay competitive in a changing environment.

Innovation is happening on the factory floor, on our farms, at the supermarket checkout and in the office, in addition to the leading-edge research occurring in our science laboratories.

Let me give three current examples from large businesses and one from a small local business.

Telstra is currently testing its next generation of mobile data communications. Lab tests have delivered 5G download speeds greater than 20 gigabits per second. This will not only transform the product Telstra provides to its customers, but in turn will change the way Telstra’s business customers run their own enterprises.

On Monday, I visited  Bluescope Steel – the largest employer in my electorate of Flinders.  I was told about, what in hindsight was, a simple change to the way they company rolled steel, yet had contributed to a significant cost reduction.

By lowering the temperature at which the steel was poured by 30 degrees they not only reduced energy consumption but allowed the steel to be rolled at a faster rate.  This directly reduced costs and improved output.

Yesterday I visited the Nyrstar smelter in Port Pirie.  This plant, which started life as a lead smelter almost 130 years ago, is now a state-of-the-art integrated multi metals recovery plant which employs around 740 people.  This followed a $514 million transformation project which commenced in 2014. 

Our small businesses are also innovating.

I recently visited Melbourne Garages in Hastings. They have quadrupled business, not by reinventing the garage door but reinventing how you buy it.

In their new service model, they do your design, planning permits, construction and finishing.

The most recent international comparisons, compiled for 2012–13, show Australia’s proportion of innovation-active SMEs ranks well in the OECD—at five out of 30 countries.

2.3       New businesses

Innovation is of course about new businesses as well.

In recent weeks we have launched three key initiatives as part of the National Innovation and Science Agenda to encourage early stage investment in innovative startups to boost growth by fostering new enterprises and promote entrepreneurship.

First, earlier this month I launched the Biomedical Translation Fund – a $500 million for-profit venture capital fund targeting investments in companies with projects at advanced pre-clinical and Phase I and Phase II stages of development. 

These investments are expected to help solve the second ‘valley of death’ funding problem which holds back the commercialisation effort of ground-breaking new medicines, therapies and medical devices.

Second, on 1 July 2016 new tax arrangements came into effect for angel investors to encourage more investment in startups.

These new measures include a 20 per cent tax offset based on the amount of their investment capped at up to $200,000 per investor and a 10 year capital gains tax exemption for investments held for 12 months or more.

Third, our early stage venture capital partnership, which also started on 1 July 2016, allows for a broader range of investment activities. They increase the fund size from $100 million to $200 million and provides a 10 per cent non-refundable tax offset on capital invested during the year.

These measures are about building investment.

Innovative entrepreneurs create opportunities for themselves and others. Between 2006 and 2011, Australian startups added 1.44 million full time equivalent jobs to the economy.

Just recently, I spoke with Mike Pritchett, the CEO of Shootsta, a digital media startup based in Sydney.

The company has created a niche market in video production by modifying the traditional video production model to give better value to customers.

Shootsta gives companies the tools to film their own corporate video content, but provides the more technical, post-production services, reducing costs for customers.

And it counts some big names among its clients, including Qantas, Toyota, KiwiBank and Bank of Queensland.

Our innovation system performs very well in some areas.

These include the quality of science and research in our universities and research agencies, the strength of our education system, and our favourable business environment.

The latest data shows 45 per cent of all Australian businesses were innovation active in 2014‑15, up from 37 per cent in 2006–07.

However, there are persistent weaknesses within Australia’s innovation system, for example, in relation to collaboration between the industry, science and research sectors, and commercialisation of viable research.

Therefore, I’m pleased to open the second Cooperative Research Centre Projects round today.

The CRC–P funding stream supports collaborative research projects that will develop products, services or processes to solve problems for industry and deliver tangible outcomes and commercial benefits.

3.         Future – where will we be focusing next?

Now I want to turn to our future waves of innovation.

And here, we are looking at three waves.

3.1       First Wave: Implementing NISA

We’ve already made good progress in the first wave of implementing the National Innovation and Science Agenda.

So far we have taken three big steps.

First, we are investing in Big Science.

Last week, I formally completed the handover of the Synchrotron to the Australian Nuclear Science and Technology Organisation.

With its unique imaging power, this important piece of research infrastructure has enabled breakthroughs in a spectacular range of scientific fields.

We’ve allocated $520 million for the Synchrotron under NISA.

We’ve also contributed to and secured private sector investment to build the world’s first silicon quantum computing circuit.

In addition to the Government’s $25 million commitment, Telstra and Commonwealth Bank of Australia have each pledged $10 million to fund this world-leading research.

This investment will help ensure we not only maintain our competitive edge in the global race to build a quantum computer, but also grow a quantum ecosystem and industry in Australia.

A quantum sector will create new high-tech job opportunities for our nation.

Second, as I noted, the Government has amended the tax system to encourage investors to direct their funds towards high-growth, innovative startups.

Third, we have taken steps to boost women’s participation in science, technology, engineering and mathematics.

Only one in four IT graduates and fewer than one in ten engineering graduates are women. Encouraging greater gender equity will help us realise our potential as a nation.

We’ve held two roundtables involving innovators, entrepreneurs, researchers and leaders of many different science and industry sectors, to examine expanding opportunities for women in science and entrepreneurship.

Importantly, we’ve allocated $112 million for science education.

3.2       Second Wave: New ways of attracting investment and infrastructure

Today I want to outline the second and third waves of our National Science and Innovation Agenda.

The second wave will focus on encouraging private sector investment in innovation and new infrastructure for science.

While we have already established the Biomedical translation Fund and the CSIRO commercialisation fund, the venture capital sector has made it clear that there is a mid-level gap for commercialising technologies.

As companies grow from $20 million to $200 million in value, there is often real difficulty in finding investment capital.

In this context I will be exploring with the sector the value of a broader National Innovation Fund based on matching debt or equity, rather than grants, for this mid stage commercialisation.

The other component of the second wave is the focus on Big Science infrastructure.

Access to leading-edge research infrastructure is critical to pursuing scientific endeavour.

The Government has committed $2.3 billion over the next ten years to support research infrastructure, including the Synchrotron and the Square Kilometre Array, as well as the National Collaborative Research Infrastructure Strategy.

The Array offers many opportunities for industry and science collaboration, and for job creation. Building infrastructure of that scale can only be achieved with industry’s involvement.

The task now is to find the next Synchrotron or Square Kilometre Array.

Therefore, the Government has asked Australia’s Chief Scientist to complete development of a National Research Infrastructure Roadmap this year.

3.3       Third wave: business simplification

Now I want to turn to the third wave of the National Innovation and Science Agenda, which will be ongoing over the next three years. Here, our focus is twofold.

First, to make it easier for business to interact with government and improve the business environment by tackling the burden of unnecessary regulation, particularly where there might be duplication across federal, state and local government levels.

I have already written to each of the states and territories offering to create single business entry points for government applications.

I have also offered to strike MoUs on genuine priority areas for deep deregulation with each state and territory.

If doing business can be simpler, more people will do business.

Second, we will also be helping sectors move into the future.

CSIRO, for example, has highlighted a number of technologies that may revolutionise the construction sector: from robotic exo-suits that help workers manipulate heavy objects to smart machines that lay bricks and tiles, to 3D printers producing houses onsite.

The third wave will see Innovation and Science Australia, a new expert board chaired by Australia’s father of venture capital, Bill Ferris, prepare a national 2030 plan for innovation, science and research.

The board’s strategic advice on priorities and investment for innovation will help lift Australia’s performance and increase our global competitiveness.

In this context, today I’m pleased to announce two programs to help small business.

First, the renewal of funding for CSIRO’s SME Connect, to allow the programme to continue the good work it has accomplished.

SME Connect has helped more than 180 Australian SMEs create jobs, expand their products, services and customer base, and access international markets.

For example, in collaboration with Victorian biotech company Anatomics, CSIRO has helped develop and produce a 3D titanium heel implant.

The implant was produced using a CSIRO 3D printer and implanted by surgeons at St Vincent's Hospital in a patient with cancer of the bone who was facing amputation of the leg.

Secondly, I’m pleased to announce 74 projects have been successful in their applications for Priming Grants, which link small business with international researchers.

To give one example – a researcher from Edith Cowan University is engaging with a firm in China on the manufacturing of energy-harvesting glass panels for windows, skylights and facades for green buildings.

Conclusion

The story of Australia has been a story of innovation.

From Edward Hargraves’s use of a tin dish to discover gold in NSW – an early innovation that triggered the 1850s gold rushes – to the establishment 100 years ago of CSIRO that has delivered us WI-FI and extended wear contact lenses, to the startups of the 21st century.

We’ve shown we’re a nation that can harness its ingenuity to create opportunity and prosperity.

We have enjoyed 25 years of economic growth because of a strong focus on our competitiveness and innovation. But we need new waves of innovation to continue our growth.

Therefore, our next wave will be about encouraging investment and supporting Big Science infrastructure. Our third wave will be about business simplification and transformation.

Today I have set out these first, second and third waves of the Innovation Agenda, and the message is clear – innovation is for old and new businesses and is about creating jobs and a better quality of life.

Ultimately, if we create the right investment incentives and science infrastructure, and simplify doing business, we can continue to harness the ingenuity that led to our success in the past, for not just the next 25 years but for the next 100 years.

That’s why innovation matters to every Australian.

Thank you.

(ENDS)

Thursday, August 25, 2016

Reality of Future in an animated movie

caught the movie Wall-E once again with my son and it dawned on me that this show is a genius where it is clearly showing the future to us.  The fictitious environments in the spacecraft does suddenly seemed possible.ans moving around in floating chairs:  It is a combination of anti-gravity floating devices complemented with driverless technology.  Individually, such technologies are happening now so it is a matter of time for this to combine. See below and you will see how close we are.

Online shopping also brought forth new technologies in goods delivery. Human couriers & postmen are being replaced by delivery drones.  Soon 3D printing can evolve to have items printed. Imagine your fresh wagyu beef steaks being printed from your 3D printer inside your kitchen!

In the content of food, the things we consume are vastly modified (GMO or otherwise). We can even grow our own in our backyard with technology (I just came across this amazing idea Farmbot) and just need to swing outside to grab that luscious lettuce and herbs. Using food DNA and cloning, food reproductions will be the norm for survival. Food will be universal and in vast amount. 

These technologies are indeed amazing and improving our lives but these advances have caused vast disruption to businesses.  Retail, manufacturing and logistics companies are suffering and thus employment will collapse drastically.  Will we reach 50% unemployment soon?  The truth is in the movie too.  


Tuesday, August 23, 2016

What's on the Hype Cycle - and what's off


I cover CRM, Cloud Computing, ERP and Enterprise Software 

Gartner identifies 

1. transparently immersive experiences 

2. the perceptual smart machine age,

and 

3. the platform revolution 


as three overarching trends that have the most potential to reshape business models, and provide enterprises with access to emerging markets and ecosystems. 


The Hype Cycle is based on an assessment of the market hype, maturity, business benefit and future direction of more than 2,000 technologies, grouped into 11 topic areas.


The Hype Cycle for Emerging Technologies, 2016 is shown below:

Hype cycle of emerging technologies


Key takeaways from the Hype Cycle include the following:

  • 16 new technologies included in the Hype Cycle for the first time this year. These technologies include 4D Printing, Blockchain, General-Purpose Machine Intelligence, 802.11ax, Context Brokering, Neuromorphic Hardware, Data Broker PaaS (dbrPaaS), Personal Analytics, Smart Workspace, Smart Data Discovery, Commercial UAVs (Drones), Connected Home, Machine Learning, Nanotube Electronics, Software-Defined Anything (SDx), and Enterprise Taxonomy and Ontology Management,
  • Immersive experiences will become more intelligent and contextually aware, enabling greater productivity and Technologies enabling transparently immersive experiences include 4D Printing, Brain-Computer Interface, Human Augmentation, Volumetric Displays, Affective Computing, Connected Home, Nanotube Electronics, Augmented Reality, Virtual Reality and Gesture Control Devices.
  • Smart machine technologies will revolutionize manufacturing and its related industries. The core technologies Gartner sees leading this revolution include the following: Smart Dust, Machine Learning, Virtual Personal Assistants, Cognitive Expert Advisors, Smart Data Discovery, Smart Workspace, Conversational User Interfaces, Smart Robots, Commercial UAVs (Drones), Autonomous Vehicles, Natural-Language Question Answering, Personal Analytics, Enterprise Taxonomy and Ontology Management, Data Broker PaaS (dbrPaaS), and Context Brokering.
  • Emerging technologies are enabling entirely new business models, driving a Platform Revolution. Platform-enabling technologies making new business models possible include Neuromorphic Hardware, Quantum Computing, Blockchain, IoT Platform, Software-Defined Security and Software-Defined Anything (SDx).
  • 14 technologies were taken off the Hype Cycle this year including Hybrid Cloud Computing, Consumer 3D Printing, and Enterprise 3D Printing. Additional technologies removed from the Hype Cycle this year include 3D Bioprinting Systems for Organ Transplant, Advanced Analytics With Self-Service Delivery, Bioacoustic Sensing, Citizen Data Science, Digital Dexterity, Digital Security, Internet of Things, Neurobusiness, People-Literate Technology, Speech-to-Speech Translation and Wearables.

Source: Gartner’s 2016 Hype Cycle for Emerging Technologies Identifies Three Key Trends That Organizations Must Track to Gain Competitive Advantage. August 16, 2016.


Friday, August 19, 2016

#Innovation Cycle, Part 2: Travelling the path to success

The value of questioning can unlock the power of innovation.  That may sound obvious to many, but how does an organisation who doesn’t champion the art of questioning change their mantra? 

Welcome to the fourth blog in the series titled, ‘Strategy Execution Odyssey’.  We are on a quest to discover the real secrets behind delivering that all important organisational strategy.  The most successful businesses always seem to deliver on their intended strategies.  In this age of business disruption, this is especially challenging to achieve.  What makes these businesses different to those that aren’t successful?  What are they doing differently? 

Let’s continue on the journey to the boundaries of what could be, and what shouldn’t be.  In my last episode we explored what makes innovation so hard to do – turning an organisation from a squarer formation to a circle and then ultimately a wheel capable of traveling down the innovation road. 

In this episode we examine the power of questioning to begin breaking down innovation barriers to start reshaping the organisation into a well-defined circle.

In my previous blog, Innovation Cycle: The path to success, I talked about how organisations need to move away from the trees within the forest and into the land of ‘you don’t know what you don’t know’.   Questioning is a fantastic mechanism to do just that.  It allows people within their places of employment to ask, ‘why are the things the way they are?’   

In the book ‘A More Beautiful Question’, Warren Berger examines the power of questioning to dismantling traditional mechanics of business.  I particularly like this description:

“Sometimes questioners go out looking for their Why – searching for a question they can work on and answer. The term problem-finding is used to describe this pursuit, and while it may seem odd to go looking for problems… it’s one of the most important things to do for an established business, large or small... you can create a new venture, a new career, a new industry.” (p31)

One of the best ways to create a high value questioning environment is practising the art of curiosity.  In my book, Flipping For Success: Rewiring Business Strategy to the New Consumer Age, I describe how mutual curiosity between people can see us leave our prejudices behind, opening ourselves to embracing learning.

Using the power of questioning, here are some considerations to how to transform your organisation from that box to a circle.

Consider questioning similar to a map with purpose 

If the organisation doesn’t embrace the power of questioning, transformation efforts that it undertakes will be doubly hard and difficult, falling short of expectations.  This is one of those uncomfortable truths.  And changing the organisation to adopt an effective questioning mindset can be the hardest switch to make. 

The power of questioning should be thought of like a map, a map with a purpose.  As a purposeful map it can unlock opportunities to transcend traditional monopolies of authority and absoluteness.  It is a game changer where all roads lead back to it.

One of the things to put into the map is the role of your internal top talent.  Let me explain.

Questioning requires us to think more as opposed to just ‘doing’.  The brain’s temporal lobe is responsible for memory storage while the parietal lobe is in charge of knowledge, reasoning and sensory integration.  The parietal lobe is where we tend to think and examine things as opposed to performing repetitive tasks (the memory storage side of our brain). 

Top talent becomes top talent by thinking about why things are the way they are.  One doesn’t have to have a high IQ or deep educational background to be considered top talent.  And any of us could become a top talent at any stage in our lives.  These always insightful individuals have the pre-requisites to develop their talent into something extraordinary.    

However, being a good thinker does not guarantee that they will be good at the art of asking questions.  That’s because the value of questioning, unlike simply thinking about it, is about elevating good thoughts from a discussion format into decision-making opportunities.  It can unlock an organisation’s command and control doors; to penetrate these solid walls of blanket authority.  The value of questioning even has the potential to change the landscape of the competitive environment within an organisation! 

For example, instead of competing from a dominate position of generating efficiencies where the mental model is derived from ‘how well things are today’, the impact of questioning can redefine the competitive goal posts.  It’s about shifting the mental model to ‘what could be’, as opposed to ‘what is’.   

In a business world now redefined and measured by market differentiation (the strategic term for innovation) as the primary growth engine, a company’s internal mindset needs to be recast to fit this paradigm shift.  Unfortunately, many organisations do not think about their mental model shift. 

They take the harder road travelled and lose substantial capital and talent in the process.  Initiating a new corporate restructure or implementing an exhaustive cultural program to change behaviours is simply not enough to embed an innovative mindset.  These tactics are nothing more than trying to do what is comfortable and known within an organisation; demonstrating ‘you know what you don’t know’.  To get beyond this limited viewpoint and into the innovative land of ‘you don’t know what you don’t know’, consider putting together a questioning map to make that transition.  It will unlock your top talent.

How to jump start your slow moving cattle

Given the difficulty of this challenge, how can a more pervasive questioning environment take hold?  How does an organisation encourage its workforce to adopt this mental model?  How does it catch fire?  Who’s going to light the match for others to fan the flames?  And isn’t there a risk that too much questioning leads to organisational chaos, frustration and paralysis?

As earlier mentioned your top talent is well placed to take up questioning given a nurturing environment to do so.  These individuals can become champions in transitioning a company from a square to a circle.  But they do not, and definitely should not, light the fire.  The fire needs to be started by the leaders themselves.  It all comes down to the willingness of the top brass.  In many ways the top brass needs to surrender the competitive rules that got them to the top.  A tall order for many to make.

Imagine for a moment a typical large organisation that employs ten thousand staff and collects some half billion dollars in revenue.  The top executives have all been promoted by the same performance management system as those that preceded them.  Their industry knowledge and ability to negotiate effective outcomes has in large part positioned them for promotion to the top.  This is the world they know, trust and understand. 

Why then would they change the whole system once they ascend to the top?  It’s akin to many other hierarchical-based systems like the military, scouts and the mafia.  These long-standing institutions all have the same element in common, a performance system based on producing value, not questioning it.

Why then should a business be any different?  Why should leaders take a risk on something alien to their own universe?  And even if they did, ‘why now and why us’, is what many would probably be asking.  Where’s the trust in that? 

Trust is rarely earned from one gigantic leap of faith.  It needs a jump start; a ‘hop-on the bike’ to see how you like it.

This is where the power of questioning can be pay big dividends for those leaders at the top.  It separates themselves from the pack.  It re-brands their image and opens new doors they weren’t aware of.

That said, no one leader should journey down a new path blindfolded and naked.  This is where a set of questions can provide that embryonic navigational value, such as:

  • What can I do to encourage a culture of questioning?
  • How can my organisation reduce our risks on this new journey?
  • What type of innovative initiatives are best fit for where our organisation is today?

These questions are examples of open, instead of closed, questions.  An open question usually generates a new set of questions to exploring deeper meaning.  Questions should also have a purpose otherwise they can be time wasters, working against an organisation’s progress.  These are just some of the concepts explored in the book, A Beautiful Question.

It’s time to get going 

With a map and a bit of jump start, it’s time to begin that journey.  No other instructions are needed before venturing forth.  These will come in due course as the journey presents itself.  After all, not knowing what you don’t know will not prepare you any better than you are at this very moment.

In concluding, no single person should ever feel threatened in asking a challenging question.  Nor should a leader feel like they have to carry the weight of their organisation by owning those questions and answers.  For the value does not lie in the few who pursue those answers, it lies in the majority who assist in making the journey a successful one.  The followers, not the leaders, are the key hold the key to making this journey successful.  If they are not following you, you’ll never get there. 

It’s time to start migrating from a workforce designed around 'doing' to one designed for questioning.  It’s time to design a workforce that owns the discussion rather than asked to prepare others for that discussion.   

If you liked my blog, click here to gain some additional insights around how to innovate from the ‘inside out’.   And if you are interested in having a deeper conversation about the practicalities of applying these principles, I encourage you to send me an email to: paulg@flipsideworld.com

If you have read this far and are interested to read an example to the power of questioning, I encourage you to read, The Power of Questioning in Practice.

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#Innovation Cycle, Part 2: Travelling the path to success

This post is best read with the post, Innovation Cycle, Part 2: Travelling the path to success.

A business process is a business process is a business process.  So what?  It means nothing without some association or context. 

This graphic is still one of my favourites.  How do we know the value of a process without understanding the bigger picture of where the organisation is going versus where it is at today?

I regularly see too much time expended in trying to understand the detail of things; in this case a business process.  Without context to that detail, it’s like we are each speaking a foreign language when trying to work out the problem or solution to the business process.  The amount of time management wasted in figuring out that we are indeed speaking different languages can cost organisations not only financial heartache, but also brand and loss of good talent.   

Enter the value chain, or value map.  This is an easy-to-understand graphical or visual representation of why a business process matters and where a process sits in the context of the broader operational landscape.  Here's an example to identify value:

I no longer have any fingers and toes left to count the times I’ve seen big corporate projects kick off without the proper understanding of the value meant to be delivered.  For example, most traditional projects have cost-reduction or efficiency-styled business aims.  Yet they suffer from not articulating any clear success factors, other than perhaps to deliver efficiencies by implementing this process here or upgrading that system there.  There’s an innate belief (suggesting here there is no supporting evidence) that these processes will be the answer to generating those efficiencies. 

The result is that no one challenges why these processes will generate those assumed business gains.  The project team is there to perform, not question a business case even if it has been poorly put together.  In a command and control environment everyone simply accepts the underlying assumption.  The less questions asked, the better.

The problem is not isolated to the operational structure.  It is exacerbated by the fact that most business analysts and project architects, the two most capable groups who might question and challenge, do not understand this larger business context.  Their job is usually mired in the details, the business process world.  So if they are not the ones to help put together these value map pictorials, who is?

The traditional approach is to hire a management consulting firm to assist in building out the strategic vision and value proposition.  Sometimes they even cobble together a value map or two.  Unfortunately, more times than not this work does not cascade down into the project delivery community.  The dots are never connected in a way that provides delivery traceability back to the strategic planning that was developed elsewhere.  The management consultants, as good as they were, did not have adequate history or context for the client there were employed to serve.  They were not able to translate into an effective map what the ‘head of’ was trying to do.  That lost opportunity remains a key business delivery gap until it surfaces way too late in the delivery process.

So why do leaders outsource their strategic planning to consultants who fly-in-fly-out?  Why not spend the money instead on embedding people who can identify, maintain and govern this important business value?  The risks are just too high to not invest.  It’s really about performing effective strategic execution. 

If there are no strategic planners within an organisation, those who can connect the logical plans to the physical world of delivery, then why bother performing any strategic planning at all?  Don’t commit to and plan for multi-million dollar projects.  Don’t hire an army of detailed specialists if there is no clear value chain or map illuminating the pathway forward.

To those leaders who may be reading this, I encourage you to have courage to question why this important planning landscape does not exist, and take a stand.  The rewards for bringing in strategy execution talent who can question and challenge business assumptions will reap significant business gains in the process (no pun attended). 

This is just one of many roles where questioning can lead to greater innovative thinking.

Feel free to send me an email to paulg@flipsideworld.com if you'd like to a deeper conversation about how to bridge this business gap.

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