Managing Anxiety at Work with Denise Archie and Cassandra Parton

How to create an effective mask

Innovation at its finest

How Czechs have slowed the spread of the dread!

They keep distance

They keep clean

They wear masks when going outside - everyone does!!

It’s all about the data

There is an excellent article from from the economist talking about how government is using technology to track us to manage the virus

These apps, that people have been criticising China for , are being used to control the virus.

Google, Facebook.apple, tiktok, tencent  and a myriad of other apps can trace your activities and habits .... and because advertisers will pay to tailor ads these companies make money .

Modellers can use data from both kinds of company to fine-tune predictions of the spread of disease.

It’s a case of big brother watching you ..... so, whose big brother?

In Singapore 

How Trace Together is helping contain the virus in Singapore

TraceTogether was released on March 20th it has been downloaded by 735,000 people, or 13% of the population, 

TraceTogether has been designed by the Singapore government which can retrospectively identify close-ish contacts of people who come down with covid-19.

How it works

When two users of this new app, called TraceTogether, are within two metres of each other their phones get in touch via Bluetooth. If the propinquity lasts for 30 minutes both phones record the encounter in an encrypted memory cache. When someone with the app is diagnosed with the virus, or identified as part of a cluster, the health ministry instructs them to empty their cache to the contact-tracers, who decrypt it and inform the other party. It is especially useful for contacts between people who do not know each other, such as fellow travellers on a bus, or theatre-goers.

In China

Start with an app that sends coherent health and travel data to a central registry, as China’s Health Check purports to. Then add sufficiently smart and powerful number-crunching for the system to be able to find all the places where two people’s histories cross. When someone gets sick, the system can then alert all the other users whose paths that user crossed.

For this to happen - there needs to be a collation of data 

In Korea

The system allowing contract tracers to pull data in automatically through a “smart city” dashboard collating information on those who tested positive - and their families and workers. This data-request system was put into operation on March 16th. Korean news reports say that the automation has reduced contact-tracing time from 24 hours to ten minutes.

In Israel

On March 16th Israel’s government authorised Shin Bet, the internal security service, and the police to use their technical know-how to track and access the mobile phones of those who have been infected.

In Australia

Last night the Australian government released an App to track the virus and share information.

435,000 people have downloaded so far , and the PM is encouraging all to download it .

The war on Data

The use of data becomes dangerous when it moves beyond direct tracking of individuals for the purpose of fighting the virus.

Has this war on privacy been lost years ago? 

Great Insite into why you should be ITIL 4 certified

Cass Parton of Nexttech - www.nexttech.edu.au  interviews Scott Tunn on how to prepare and manage processes - so that we are not caught wanting in the next crisis 

Scott shares with us how ITIL4 process Management is critical in times of a Pandemic and why it is critical for every Service Manager to be ITIL4 certified 

Scott Tunn .... “without understanding the principles of ITIL .... it’s like putting a jigsaw piece together without the picture” 

- ITIL 4 is a 2 day globally accredited course 

- Business and Process Management for IT Personnel and every manager who looks after Services

Where to from here?

Here is a video of the full interview 

www.nexttech.edu.au

The Nexttech Revolution

Yuval Noah Harari: the world after coronavirus

Below is a summary - with a few questions 

This storm will pass, humankind will survive, most of us will still be alive — but we will inhabit a different world. 

Healthcare, politics, economy, culture will be different and the choices we make now could change our lives for years to come.

There are 2 choices we will make in tackling this virus  over the next year that will determine the path over the rest of the century - writes Yuval Noah Herari has an outstanding article in the Fin Times

1. Surveillance - should there be privacy? 

2. Will we travel down the route of disunity, or will we adopt the path of global solidarity?

Here is the dichotomy ..... if we are to act globally as one.... do we not have to be transparent? Should we not have anything to hide?

The key ingredient in being a connected , collaborative and contributive society is TRUST:

1. Surveillance - should there be privacy? 

Closely monitoring people’s smartphones, making use of hundreds of millions of face-recognising cameras, and obliging people to check and report their body temperature and medical condition, authorities can not only quickly identify suspected coronavirus carriers, but also track their movements and identify anyone they came into contact with. A range of mobile apps warn citizens about their proximity to infected patients. 

When you touch your phone to click a link - not only does big brother know what you’ve touched - but also knows your temperature and your pulse! 

This is an effective way of monitoring and beating this virus... but at what cost? 

Consider a hypothetical government that demands that every citizen wears a biometric bracelet that monitors body temperature and heart-rate 24 hours a day. The resulting data is hoarded and analysed by government algorithms. The algorithms will know that you are sick even before you know it, and they will also know where you have been, and who you have met. The chains of infection could be drastically shortened, and even cut altogether. Such a system could arguably stop the epidemic in its tracks within days. Sounds wonderful, right?

But if you can monitor what happens to my body temperature, blood pressure and heart-rate as I watch the video clip, you can learn what makes me laugh, what makes me cry, and what makes me really, really angry. 

It is crucial to remember that anger, joy, boredom and love are biological phenomena just like fever and a cough. The same technology that identifies coughs could also identify laughs. 

If corporations and governments start harvesting our biometric data en masse, they can get to know us far better than we know ourselves, and they can then not just predict our feelings but also manipulate our feelings and sell us anything they want — be it a product or a politician. 

(Can they already do this by our activity on social media?)

Biometric monitoring would make Cambridge Analytica’s data hacking tactics look like something from the Stone Age. Imagine North Korea in 2030, when every citizen has to wear a biometric bracelet 24 hours a day. If you listen to a speech by the Great Leader and the bracelet picks up the tell-tale signs of anger, you are done for.

Trust citizens to do the right thing and respect privacy or force police state ? 

2. We need to adopt the path of global solidarity

Both the epidemic itself and the resulting economic crisis are global problems and will be solved effectively only by global co-operation. 

To defeat the virus we need to share information globally. 

China can teach the US many valuable lessons about coronavirus and how to deal with it. 

What an Italian doctor discovers in Milan in the early morning might well save lives in Tehran by evening. 

When the UK government hesitates between several policies, it can get advice from the Koreans who have already faced a similar dilemma a month ago. 

But for this to happen, we need a spirit of global co-operation and trust.  

 Countries should be willing to share information openly and humbly seek advice, and should be able to trust the data and the insights they receive. 

We also need a global effort to produce and distribute medical equipment, most notably testing kits and respiratory machines.

 Instead of every country trying to do it locally and hoarding whatever equipment it can get, a co-ordinated global effort could greatly accelerate production and make sure life-saving equipment is distributed more fairly.

This  war against coronavirus needs for us humans to connect, collaborate and contribute and show that we are one community.

Countries currently less affected could send medical staff to the worst-hit regions of the world, both in order to help them in their hour of need, and in order to gain valuable experience. 

Global co-operation is vitally needed on the economic front too. Given the global nature of the economy and of supply chains, if each government does its own thing in complete disregard of the others, the result will be chaos and a deepening crisis. 

We are all human - and we will fight this by being one community - through collaboration , sharing knowledge,, sharing resources , helping and supporting our fellow human - in whichever way you can. 

The following was written by Ian Jacobsberg during a sleepless night after South Africa was called into lockdown

“The scourge we are facing doesn’t hate us because we are black or white, or anything in between.

It doesn’t condemn us because we are Buddhist, Christian, Hindu, Jewish or Muslim.

It doesn’t judge us because we are rich or poor.

It doesn’t blame us for its troubles because we are liberals, conservatives, capitalists or socialists.

It attacks and kills us because we are human.

So let us respond with humanity. Many people will find themselves isolated. 

Reach out to them and encourage them to reach out. You may not be able to offer tangible help, but show them you care. Make personal contact with those you can and share messages of hope and strength on social media for those whom you can’t. Read the messages you receive with care and respond with compassion and sensitivity. 

Yes, we are all going be frustrated, maybe angry and resentful. If it helps let it out. But do it without condemnation or judgement, without blaming or  hating. 

If we stand together with humanity, we will get through this and we will be better for it.”

This is what Yuval Noah Harari concludes in this article 

If we choose disunity, this will not only prolong the crisis, but will probably result in even worse catastrophes in the future. If we choose global solidarity, it will be a victory not only against the coronavirus, but against all future epidemics and crises that might assail humankind in the 21st century. 

For the full article in the financial times , click financial times Yuval Noah Harari 

click financial times Yuval Noah Harari