Their 500+ employees largely consist of millennials, they 100% work in an office, the company has large CBD-located overheads, over 73% of their teams travel more than 2 hours on public transport every day, and their clients are Sydney-based.
Covid-19 happenned - people worked from home - and the clients were still being looked after! Employees were relieved of not having to spend a large portion of their day travelling to work!
All employees were engaged in remodelling the 150 year old blueprint - to focus on the people - the customer and the employees
Using SCAMPER – a Novel Thinking approach where potential solutions are elicited from questioning how we might Substitute, Combine, Adjust, Modify (magnify, minify), Put to other uses, Eliminate and/or Reverse, Rearrange the current working reality into something new -
the team has come up with an adjusted blueprint for the workplace going forward
The Proposed new blueprint
1. trial 3 days at home and 2 at the office (rostered).
2. Outreach to clients (site visits) had never been a part of organisational practice but to be put to clients as an option.
3. regional markets to be tested - employees expressed an interest to move regional - . establish cells within each location where team members worked in an office together 2 days a week. People still want to work together.
4. pursuing market specialisation in growth verticals within regions (for example agriculture, aquaculture, viticulture, mining)
The business has a great chance of thriving and surviving post Covid-19 say Heather - because
“The principals of the business were agile AND flexible. They acted and they acted fast. They are willing to fail because with failure comes learning and with learning growth"
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